Jl. Metro Duta Raya Blok B4 No. 31 Plaza II Pondok Indah
Resto Ngalam
3.9
mi
Jln. Metro Pondok Indah Pondok Indah Plaza 2
CJ Tom Yum
4700 ft
Jln. Adhiyaksa V 5
Reviews and Ratings
Reviews from guests about their experience.
82%
loved their spa retreat and can’t wait to return.
8.2/10
Great
Rooms
7.4
Location
7.6
Service
9.2
Dining
7.8
Guest reviews
8.2/10
based on 5 reviews
7.8
7.8/10 based on 321 reviews
Benjamin
United States of America,
March
2025
6.8/10
I had an overall enjoyable stay at Grand Whiz Poins Simatupang Jakarta. The comfortable lobby and friendly staff made a great first impression. however, I did experience a few inconveniences with my room and some facilities. The strategically located hotel offers a lovely view but could benefit from more attention to detail.
Rooms
7.0
The room was comfortable and clean, though I noticed some issues like the air conditioning remote not working properly and a leak at the window during heavy rain. Despite these hiccups, I appreciated the welcoming cake from the front office team.
Service
9.0
The staff were incredibly friendly and attentive. they really went out of their way to ensure I had everything I needed, like packing breakfast to go when I had an early departure.
Location
8.0
I loved the strategic location near the MRT station and the connected mall, which offered convenience. Although there was considerable construction around, the access to transportation was definitely a plus.
Dining
8.0
Breakfast was good, with a wide array of options that I truly enjoyed. I particularly liked the ginger ale drink. However, I think they could enhance the dining experience with a bit more variety and focus on quality.
Facilities
6.0
The facilities included a nice pool area and a small garden for relaxation, but I did encounter some cleanliness issues in the common areas and had difficulties with the elevators, which could be confusing.
Eugene
United States of America,
February
2025
5.8/10
My stay at Grand Whiz Poins Simatupang Jakarta was quite nice. The service was great and the staff genuinely cared about my comfort. However, the location was a bit challenging to navigate and I encountered a few issues with the room amenities.
Rooms
8.0
The room was clean and had a marvelous view. but it wasn’t as spacious as I had hoped. The bed was comfortable, and the air conditioning worked well.
Service
10.0
The customer service was excellent. the staff, especially Triana and Emma, were friendly and always attentive to my needs. They really made my experience enjoyable.
Location
7.0
While the hotel is situated in a strategic location, getting there was a bit tricky. I had to use two lifts in a mall to reach the lobby. Plus, it’s quite far from the airport.
Dining
8.0
Breakfast was enjoyable with a wide spread of options. although I felt it catered more to local tastes, and there were a couple of things that could be improved.
Facilities
7.0
The hotel offered various facilities like room service and laundry. however, I did notice some issues, like poor internet connectivity during my stay.
William
United States of America,
January
2025
6.4/10
I had a fantastic stay at Grand Whiz Poins Simatupang Jakarta. The hotel has modern, clean, and comfortable rooms, and I particularly enjoyed the stunning city views from the higher floors. However, I did encounter some issues with the air conditioning in my room, which detracted slightly from my experience. Overall, I appreciated the hospitality and the wonderful breakfast options they offered.
Rooms
8.0
The rooms were spacious and comfortable, though the air conditioning had issues during my stay.
Service
9.0
The staff were friendly and attentive, accommodating my needs, even helping with breakfast arrangements when I had an early departure.
Location
9.0
The hotel is conveniently located near the Lebakbulus MRT station and has easy access to a shopping center below.
Dining
9.0
Breakfast was a highlight with a great variety of tasty options available by the pool.
Facilities
9.0
The facilities included a lovely outdoor area with pools, a gym, and a sauna, which added to the enjoyable experience.
Michael
United States of America,
January
2025
6.4/10
My experience at Grand Whiz Poins Simatupang was quite enjoyable overall. The ambiance was cozy, making it a great retreat from the hustle and bustle outside. Although the room could use some improvements in cleanliness and a few amenities, the staff truly made my stay nice with their warmth and professionalism. I appreciated the breakfast options and convenient location, despite some minor drawbacks.
Rooms
7.0
The Superior Double Room had its ups and downs. While it offered decent space, I found the wardrobe insufficient for my week-long stay, and the bathroom felt cramped. It could have been cleaner, but the overall comfort was satisfactory.
Service
9.0
The staff really stood out during my stay. They were not only friendly and helpful, especially Triana and Emma, but also responsive to my requests, making me feel very welcome.
Location
8.0
The hotel is conveniently located right above Poins Square Mall, which makes shopping easy. However, it is a bit far from the airport and surrounded by construction, but it's close to an MRT station, which is a plus.
Dining
7.0
Breakfast featured a nice variety of Indonesian dishes, though the overall dining options seemed somewhat limited, mainly catering to local guests.
Facilities
8.0
I didn't get the chance to try the pool or gym, but I noticed they offered several amenities, including room service and an airport shuttle. Everything seemed well-maintained.
Chris
United States of America,
December
2024
6.4/10
My stay at the Grand Whiz Poins Simatupang Jakarta was a cozy retreat from the chaos of South Jakarta. While the location has its challenges, like some construction noise, the friendly staff and pleasant ambiance more than made up for it. The facilities were nice, but I wish I could've experienced more, like the pool and gym, during my one-night stay.
Rooms
7.0
The Superior Double Room was comfortable, though the minimalist design meant the bathroom was smaller than I expected. Despite that, everything was clean and well-maintained.
Service
9.0
The staff here were super welcoming and made me feel right at home. Even though I arrived early and had to wait, they let me explore the premises, which was a nice touch.
Location
6.0
The location wasn't perfect with construction around and a bit tricky to find, needing two lifts to get to the lobby. However, it's conveniently close to public transport and shopping options.
Dining
7.0
Breakfast was decent, offering a wide spread, but nothing that really wowed me. It was a solid meal to start the day, though.
Facilities
6.0
I didn’t try the pool or gym, but I liked the small garden area which had a nice ambiance. I could tell there were good facilities, just didn’t get to fully enjoy them.
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Grand Whiz Poins Simatupang Jakarta Hotel20.04
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21.04.2025